Superior Tool & Equipment Shipping & Return Policy
Ordering & Shipping Information
By Submitting An Online or Phone Order You Have Agreed To All
Terms and Conditions Listed Below. If this order has not
shipped and you decide to cancel, a full refund will be gladly
given less any actual costs incurred by Superior Tool,
including but not limited to actual Merchant Charges. However,
any order cancelled or refused after it has been shipped will
have All Restocking & Freight Charges deducted from any
credit issued.
CAUTION
TO THE CONSIGNEE ( RECEIVER ) OF GOODS ORDERED!
In the rare case of a damaged shipment, it is imperative that
you note any irregularities on the Bill of Lading. Carton (box)
holes, dents, tears, etc. must be noted on the form the driver
gives you to sign when you are accepting delivery. If you sign
for a package and DO NOT note any irregularities there is
little Superior Tool & Equipment or the Manufacturer can
do. If you open the package and there is hidden damage, call
Superior Tool & Equipment immediately and we will take
appropriate action to solve the problem. And, please, also
retain the original containers and packing for the
inspectors.
If severe damage is present, please refuse shipment and call
Superior Tool & Equipment immediately.
If for any reason you are not satisfied with your purchase,
Please Call First!
Do Not cancel your order with your credit card company; this
will only delay any refund or credit due! Instead, contact a
Sales Representative @ 1-866-958-3700
PLEASE READ BEFORE ENTERING
ORDER
1. Your credit card will be charged in full
at the time the order is processed.
2. Allow 7 - 14 days for delivery on
standard shipments.
3. Any orders cancelled prior to shipping
will be credited back in full, no questions asked.
4. Any orders cancelled after the
merchandise has been shipped will be subject to a 25%
restocking charge, and the customer is responsible for
returning all merchandise to the appropriate warehouse. All
packaging must be in original and sellable condition to receive
a credit.
5. Any order that has VISIBLE DAMAGE must be
refused. Please notify Superior Tool & Equipment of
this refusal and we will reship your order in a timely manner.
If an item has HIDDEN DAMAGE please call our sales department
and we will handle the problem here.
6. Many items have "FREE FREIGHT" status;
this DOES NOT INCLUDE Residential, Tailgate, Re-Delivery, or
any other additional service that a commercial freight carrier
may offer. Any additional services offered by a commercial
freight carrier as listed above are the sole responsibility of
the customer receiving the shipment. These services can be
arranged in advance, however the cost associated with them are
collected C.O.D. by the delivering freight line. "FREE FREIGHT" does not apply to any
accessories when purchased separately from the principle
equipment. "FREE FREIGHT" does not apply to any
Multiquip parts orders. "FREE FREIGHT" as
indicated on the Superior Tool & Equipment site is
considered "Curb Side Delivery Only" to one location. It is
therefore understood that the customer receiving his/her
shipment must have the means of removing the merchandise off
the back of a commercial freight truck. There is always an
option that the customer may retrieve his/her shipment from a
local freight terminal at no additional charge. The location of
this terminal may vary. If you have any questions, please call
866-958-3700 and ask one of our helpful sales staff for
assistance.
7. "FREE FREIGHT" does not include Next Day
or Second Day Air shipments. These shipments are available for
items weighing less than 60 lbs. at an additional cost.
8. All "FREE FREIGHT" is limited to the
Continental U.S. Any shipment to Alaska, Hawaii, or any foreign
location does not receive "FREE FREIGHT". We will however,
deliver to any freight forwarder or shipping point within the
continental U.S. at no additional cost, if the item has "FREE
FREIGHT" Status.
Truck Deliveries - (Does Not Apply to UPS Deliveries)
Commercial truck freight lines offer what is termed
“Curb Side Delivery”; this means that it is the
responsibility of the customer who is receiving the shipment to
have the means to unload what ever is being delivered. For
instance, it is the customer’s responsibility to provide
a forklift or loading dock for those items that cannot be
unloaded by hand. “FREE FREIGHT” is where Superior
Tool & Equipment pays all inbound freight charges, however,
this does not include Residential, Tail-Gate, Change of
Address, or any additional charges that might be incurred by
services other than basic freight delivery. Any costs for
additional services (Tailgate, Residential, etc.) are the
customer’s responsibility.
Superior Tool & Equipment can request that the delivering
freight line call the receiver prior to delivery to make
additional arraignments. Please note that it is not the
responsibility of Superior Tool & Equipment to contact
customers with delivery information; we do this as a courtesy.
Any customers wanting the delivering PRO number from the
freight line should call Superior Tool & Equipment @
866-958-3700 and one will be provided.
There are three options available for truck deliveries: (1)
Business Deliveries: No additional charges will be incurred as
long as there is a forklift or dock where the merchandise can
de offloaded from the tractor trailer. If you require "Tailgate
Service" you will be charged for that service; Superior Tool
& Equipment is not responsible for that charge. Tailgate
Charges will vary. Our experience is that “Tailgate
Service” to a business typically costs between $50.00 and
$100.00; however, it could be higher. (2) Residential
Deliveries: Commercial freight lines have the right to charge
an additional fee (over that which is covered by “FREE
FREIGHT”) for Residential Deliveries with or without
tailgate service. This fee is an additional charge imposed by
the freight line, and Superior Tool & Equipment is not
responsible for these charges. You can arrange this additional
service with the freight line and pay them directly. (3)
Terminal Pick Up: This is a good alternative if do not have a
business location to ship to or if you cannot be home to accept
delivery. Superior Tool & Equipment will provide you with a
local terminal phone number and you can arrange to have your
order ready at their dock.
Superior Tool & Equipment requests that you consider one
of the above mentioned delivery options prior to placing an
order; this reduces confusion and frustration when trying to
receive your order. If you order online, please indicate in the
“Comments” field what delivery option you would
like to use.
Return Policy
• The customer is liable for all
shipping costs when returning or exchanging an item to Superior
Tool & Equipment, unless the product has been damaged
during shipping.
• When returning a product, a 25%
restocking fee will be charged to your account; items must be
new and unused to qualify for a credit. If an item is refused
at time of delivery, the customer will be charged a 25%
restocking fee. If the item has not been shipped or a shipping
ticket printed, then we will cancel the order and return 100%
of your money less any actual costs incurred by Superior Tool,
including but not limited to actual Merchant Charges.
• All warranty books, instructions
manuals, parts, and accessories, as well as the original box in
which the item was shipped, must be returned in order to
receive a credit.
• All returns must be properly boxed
before they are returned.
• Refunds are issued by check, or
credited to the account used to charge merchandise, within 14
days after the item is received by Superior Tool &
Equipment.
• It is the customer's responsibility
to report any damages/shortages within 48 hours of receiving
the product. No claims will be accepted after 48 hours.
• No returns will be accepted without
authorization from Superior Tool & Equipment. Once
authorization is granted, the customer will be issued a Return
Merchandise Authorization (RMA) number. The Return Merchandise
Authorization (RMA) is valid for 30 days ONLY. After 30 days,
the RMA is invalid.
• When returning an item, Superior Tool
& Equipment will provide the customer with the return
location. Please call for this information at
1-866-958-3700.
• There are absolutely no returns on
used or damaged products other than those products that have
been damaged during shipping.
• The purchase price at time of sale is
final.
It is understood that by proceeding with this order, you have
read and agreed to the terms stated above. If you have any
questions about these terms and conditions, please do not
hesitate to call us at (866) 958-3700. Thank you for your
order from the staff at Superior Tool & Equipment.
